Job Information
CUSTOMER EXPERIENCE ASSOCIATE
In-TAC Jay Ottawa, Canada 100 Days Ago
Overview
Job Category: Computer/IT
Job Type: Full-Time
Posted: 2019-07-09
Requirements
Job Status
Start Publishing: 2019-07-09
Stop Publishing: 2019-09-09
In-TAC Jay Ottawa, Canada
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Description
  • Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
  • Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
  • Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Qualifications
  • High School Diploma with over 1 year of relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment
  • Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
  • A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
  • A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
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