Job Information
Senior Organizational Change Management Specialist
Ottawa, Canada 255 Days Ago
Job Category: Computer/IT
Job Type: Full-Time
Posted: 2020-01-09
Job Status
Start Publishing: 2020-01-09
Stop Publishing: 2020-03-09
Ottawa, Canada
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Develop, implement, and advise on change management strategies and plan, which include the following activities, but are not limited to:

• Design quality change management strategies
• Perform change impact analysis (i.e., scope of planned change, impacted audiences, readiness of the organization to accept change, risk etc.)
• Develop targeted strategies to address the impacts of change on people, organization, process, tools and technology, leadership and management
• Identify resistance and performance gaps, and develop action plans to address them

Manage key internal stakeholders expectations and act as a change management coach for employees and leads:

• Engage key stakeholders and/or the project sponsor(s) to gain buy-in for change management strategies and plans
• Prepare and present communication and change management plans and status reports to all levels within the organization, providing ongoing input as required
• Measure communication and change outcomes and performance, and report findings to key stakeholders
• Identify methods to measure adoption, utilization and proficiency of individual changes

Provide oversight of third-party OCM vendors engaged to support the transformation initiative, which includes the following activities, but are not limited to:

• Draft statements of work to outline the requirements for OCM vendor support
• Ensure proper onboarding of OCM vendors to orient them to Innovapost’s tools and processes
• Provide oversight and quality assurance of OCM vendor deliverables


• 10+ years of experience in Change management or related field
• Significant experience in leading organizations through transformation initiatives, with experience in cloud transformation
• Experience in initiatives and organizational transformation involving comprehensive change activities
• Experience in delivering change management within IT environment
• Experience in influencing stakeholders at all levels of the organization, including C-Suite
• Previous experience in a consulting organization and/or relevant, distinguished industry experience is an asset
• Strong track record in positioning an organization to achieve tangible outcomes


• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills – both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward-looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle, including Agile
• Experience with large-scale organizational change efforts
• Change management certification or designation desired; Prosci Certification is an asset

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