Job Information
Solace Cloud (SaaS) Ops Engineer
Ottawa, Canada 690 Days Ago
Job Category: Computer/IT
Job Type: Full-Time
Posted: 2019-09-12
Job Status
Start Publishing: 2019-09-12
Stop Publishing: 2019-11-11
Ottawa, Canada
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  • Deliver a superior customer experience
  • Ensuring that the Solace Cloud Services are healthy, reliable and that SLA’s are being met
  • Neutralizing and debugging issues in Solace Cloud
  • Handling Service Requests by Solace Cloud Customers
  • Support partners and regional teams
  • Customer on boarding
  • Bookkeeping and accounting
  • Be on call and provide 24x7 off-hours support from time to time
  • Contribute to product improvement to make production environment more efficient, less error-prone, etc.
  • Actively involved in development for scalable deployment (automation, tooling, etc.)
  • Hands-on experience with AWS/Google Cloud/Azure/Kubernetes (compute, storage, network, security, admin, application services, database and monitoring)
  • Hands-on experience with SaaS
  • Hands-on experience with micro-service deployment
  • Hands-on experience with Monitoring tools like Datadog
  • Experience with Cloud Networking and Cybersecurity
  • Experience with operating and administering Messaging Software
  • Experience with Site Reliability Engineering
  • Experience with Customer Success/On boarding
  • Experience with SQL/NoSQL databases (MySQL/ElasticSearch)
  • Operating Systems experience with Linux
  • Programmer in Java, Javascript, Groovy, Python, go, etc
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